If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
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Download USB Driver for Windows 2000/XP/Vista/7 (Not needed for newer Windows Versions) Download IVI.NET Instrument Drivers NOTE: To learn more about IVI drivers visit the IVI Foundation’s website at www.ivifoundation.org. Windows 10 64 bit, Windows 8.1 64 bit, Windows 8 64 bit, Windows 7 64 bit, Windows Vista 64 bit, Windows 2008, Windows XP 64 bit, Windows 2003. Driver: Windows XP. 14.25.50. Latest: 1/23/2008: Intel® Graphics Media Accelerator Driver for Windows Vista. 32(zip) Installs graphic drivers version 15.6 for the integrated graphics controller of Intel® chipsets. This file is intended for use by Developers. Driver: Windows Vista. Windows Vista 32. 15.6. Latest: 9/14/2007: Intel® Graphics.
Note: Drivers for Surface devices may be found on the Download drivers and firmware for Surface page. Using the installation media you created (click to show more or less information) Before you install Windows 10, it’s a good idea to save any work and back up your PC before you start.
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
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Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Release Notes
Plugin versions which use Xitron's USB interface are updated to include xdll64i.dll version 11.0.0.1.and 11.0.0.8
Agfa version 11.0.0.0 for use with USB firmware version 3.9
CIP3 version 1.6r0
Dolev version 11.0.0.0 for use with USB firmware Type 1 version 2.2 and USB firmware Type 2 version 2.2
ECRM version 11.0.0.0 (USB f/w ver: 2.3)
Epson vDot4 version 5.0.0.1
Epson vDot5 version 5.04
Palladio SCSI version 11.0.0.2 (USB2scsi f/w ver 1.1)
PalladioR PIF version 11.0.0.2 (USB f/w ver 4.15
Presstek version 6.9.5.0
Prosetter version 11.0.0.0 (USB f/w ver: 1.14)
ScreenDTR version 11.0.0.4 (USB f/w ver: 4.15)
Screen GBE version 12.0.0.0
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ScreenFTR_R version 11.0.0.0 (USB f/w ver: 4.11)
ScreenFTR SCSI version 11.0.0.4 (USB2scsi f/w ver 1.1)
Speedway version 11.0.0.0 (USB f/w ver 4.11)
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Trendsetter version 11.0.0.0 (USB2scsi f/w ver 1.1)
SCSI output plug-ins require a Xitron USB2SCSI interface and a 64bit RIP.
If you have a Xitron USB interface
1. Read this first.
2. Install our USB driver before plugging in the device.
3. Documentation for the output device plug-insis here.
Device Drivers listed by company.
Agfa
Palladio, (Palladio comes in 2 variants. SCSI interface or PIF interface
CIP3/CIP4/PPF Ink key output.
Creo
ECRM
Fuji
GIS - Global Inkjet Systems
RIPs supporting inkjet heads via GIS drive electronics are distributed by OEM partners. Contact Xitron for more information
Heidelberg
KBA
Kodak
Linotype
Memjet
These RIPs are distributed by OEM partners. Documentation can be found by following the links.
Aspen (also known as Versapass)
Meteor
RIPs supporting inkjet heads via Meteor's drive electronics are distributed by OEM partners. Contact Xitron for more information
Kyocera
Xaar
Postmark
This RIP is distributed by Postmark. Documentation is available by following the link.
Presstek
Ryobi
Scitex Dolev
Screen (Dainippon Screen)
FT-R (There are two variants of Screen FT-R: SCSI & PIF)
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